GIG HARBOR OFFICE |
TACOMA OFFICE |
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Tenant FAQ
Below are some of the most frequently asked questions about becoming a tenant of Compass Property Management. If you cannot find the answer to your question here, please contact the office at (253) 851-6060
- When is my rent due and where can I pay my rent?
- What are acceptable forms of rent payment?
- How do I make a request for a maintenance problem?
- How long should I plan to wait to hear back from someone regarding a maintenance problem?
- In the case of an emergency in my home, what do I do?
- What am I responsible for maintaining in my home?
- Do I need approval to paint or change something in the home I am renting?
- Do I need renter's insurance?
- What happens if I need to move before the end of my lease?
- What do I do if I need to move out?
- What happens if only one roommate wants to move out?
When is my rent due and where can I pay my rent?
Rent is due on the 1st of each month and is considered late on the 5th. Late fees are applied to all payments that are received in our office after the start of business on the 5th.
Rent can be paid by mail or in person to:
Gig Harbor Office
7512 Stanich Lane - Suite 5
Gig Harbor, WA 98335
Tacoma Office
6314 So. 19th Street - Suite 13
Fircrest, WA 98466
The Gig Harbor office is open Monday through Friday from 9:00 AM to 5:30 PM. The Tacoma office is open to general public from the 1st to the 7th of each month from 10:00 AM to 4:30 PM (not including weekends). After the 7th of the month the Tacoma office is open for APPOINTMENTS ONLY. If the office is closed, please use the mail slot to leave rent or other correspondence. When paying rent please be sure the envelope is properly labeled.
Please specify your rental address in the memo field of your check.
What are acceptable forms of rent payment?
Acceptable forms of rent payment are personal checks (from a tenant), Cashier’s Checks or Money Orders. We are unable to accept cash at this time. We look forward to offering rent payments online or by automatic debit very soon.
How do I make a request for a maintenance problem?
All maintenance requests must be made through a maintenance request.
You can submit a Maintenance Request online.
You can print the Maintenance Request Form and deliver to Compass Property Management.
You can visit our offices and fill out a Maintenance Request Form.
How long should I plan to wait to hear back from someone regarding a maintenance problem?
In a non-emergency situation, please allow three days. If you have not heard from our office in five days, please contact us.
In the case of an emergency in my home, what do I do?
If this is an afterhour’s emergency, please call our 24 hour emergency line at (253) 225-1074 (Examples of emergencies are active water leaking, flooding, heater not working, fire, gas odors etc. Items such as dishwasher problems or a burner out are not considered emergencies.
**For FIRE, GAS or Natural Disasters, call 911 FIRST**
What am I responsible for maintaining in my home?
You are responsible for maintaining heating filters and fresh smoke detector and CO2 detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In most situations, yard maintenance may be required. Please refer to your individual residential lease.
Do I need approval to paint or change something in the home I am renting?
Any and all changes or modifications to the property must be requested in writing to Compass Property Management for approval before any changes are made.
Do I need renter's insurance?
It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details.
What happens if I need to move before the end of my lease?
Please refer to your copy of your residential lease. Contact your property manager as soon as possible to discuss this situation in detail.
What do I do if I need to move out?
It is required that you provide 20 days notice in writing to Compass Property Management. The Notice to Vacate must be received in the office 20 days before the end of the month (typically by the 10th). You can mail this notice or drop it off at our office through the mail slot. You may also fax your notice to 253-851-6255.
What happens if only one roommate wants to move out?
Contact your property manager directly for the necessary forms to remove one roommate from the lease paperwork and/or have a new roommate added. Your property manager will discuss the roommate transfer fee as well as the procedures for handling the security deposit.